Refund policy

Return & Refund Policy

At Western Outfits, we want you to be satisfied with your purchase. If there is an issue with your order, please review our return and refund policy below.

Return Eligibility

You may request a return within 7 days of receiving your order.

To qualify for a return:

The item must be unused, unworn, unwashed, and in its original condition.
All original tags, packaging, and accessories must be included.
You must provide your order number and proof of purchase.
The item must not show signs of wear, damage, alteration, perfume, makeup, or stains.

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return:

Earrings and certain jewelry items that have been opened or worn.
Personalized or customized products.
Items marked as final sale or non-returnable.
Products damaged due to misuse or improper handling.
Items returned without original packaging or tags.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

Your order number.
Clear photos or video of the item.
Photos of the packaging if the parcel arrived damaged.

Once verified, we may offer a replacement, exchange, store credit, or refund depending on the situation.

Exchanges

If you need a different size, color, or product, please contact us within the return period.

Exchanges are subject to product availability.

If the requested item is unavailable, we may offer another product, store credit, or a refund where applicable.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Please do not send a return without first contacting Western Outfits and receiving return instructions.

Western Outfits is not responsible for returned parcels that are lost or damaged during return shipping.

Refunds

Once we receive and inspect your returned item, we will inform you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where possible.

Refund processing times may vary depending on your bank, card provider, or payment service.

Original delivery charges may be non-refundable unless the return is due to an error by Western Outfits.

Cash on Delivery Orders

For eligible Cash on Delivery orders, approved refunds may be issued through an available bank transfer, digital wallet, store credit, or another agreed payment method.

The customer may be required to provide the necessary payment details to receive the refund.